Scope of Role: To deliver the effective operation of the Stores, despatch, and receipt areas of the department. To support the Customer Services Department to deliver excellent Customer Service.
Main Duties/Responsibilities
To work as part of the Stores Team, ensuring the effective, speedy, and accurate receipt and despatch of goods and services by carrying out, although not limited to, the following tasks.
1. The receipt and unpacking of goods received into Stores in a structured way.
2. Record on computer or otherwise receipt and despatch of goods and services, including data in an accurate and timely fashion.
3. Check accuracy of all received and despatched goods and services, including associated paperwork.
4. To ensure that all Units/Spares/Data are booked in on the day of arrival.
5. To pack goods for despatch in accordance with correct procedures.
6. Carry out organising and arranging shipping of domestic and overseas goods using various carriers and forwarders.
7. To undertake regular stock checks/audits and resolve discrepancies.
8. To liaise with Customer Services to resolve any booking in or shipping issues.
9. To answer and resolve general customer enquiries.
10. Ensure the stores area is clean and tidy and complies with Health & Safety requirements.
11. Keep abreast of current working practices operated by the company and approving bodies.
12. Work as part of the Stores Team, to act in a professional and constructive manner.