We are looking for a part time receptionist to work 4 days per week within a very busy and friendly General Practice team.
Main responsibilities will be to cover the front desk and phones. Experience with EMIS is an advantage but training will be given. Although the role will primarily be covering the front desk and answering the phones you will also be required to deal with general administration and reception duties which may include, dealing with queries, electronic consultation requests, scanning and tasks from clinicians along with bookings and cancelling appointments.
The ideal candidate will have excellent communication skills, be hardworking, friendly, reliable and able to work on their own as well as part of a team.
Main duties of the job
Provide general admin assistance to the practice team and project a positive and friendly image to patients and other visitors both face to face and via the telephone.
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures, make new & follow-up appointment
Give results of investigations / tests, i.e. blood, urine etc. to patient
Enter patient information on to the computer as required
Open and close the premises as necessary
Effectively manage own time, workload & resources
An understanding, acceptance and adherence to the need for strict confidentiality
Any other general tasks as deemed appropriate to the post as requested by the Reception Team Leader or the Practice Manager
About us
We are a large and very busy surgery with over 15,000 patients.
We have 6 GP partners, 2 salaried GP's, 3 Nurses and 3 Health Care Assistants. We are also a training practice and currently have 4 GP trainees.
We are a friendly, encouraging and supportive team.
We offer the NHS Pension Scheme and four weeks annual leave plus bank holidays which is pro-rata.
Job responsibilities
RECEPTIONIST
JOB TITLE: RECEPTIONIST
HOURS: We are able to offer a maximum of 24 hours per week over 4 days covering a mixture of shifts starting and finishing times as below
7.30am - 1.30pm
12.30 - 6.30pm
This will include a late night (2pm - 8pm) as well as the occasional Saturday on a rota basis.
Job Summary:
Thepurpose of the role is to:
Offergeneral assistance to the Practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone
Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way
Undertakea variety of administrative duties to assist in the smooth running of the Practiceincluding the provision of clerical support to clinical staffand other members of the Practice team
Facilitateeffective communication between patients, members the primary health care team,secondary care and other associated healthcare agencies
Duties andResponsibilities:
Theduties and responsibilities to be undertaken by members of the Practiceadministration team may include any or all of the items in the followinglist. Duties may be varied from time totime under the direction of the Supervisor/ Assistant Practice Manager/Practice Manager, dependenton current and evolving Practice workload and staffing levels:
* Openingup/locking-up of Practice premises and maintaining security in accordancewith Practice protocols
* Maintainingand monitoring the Practice appointments system
* Processingpersonal and telephone requests for appointments, visits and telephoneconsultations and ensuring callers are directed to the appropriate healthcareprofessional
* Processingand distributing incoming (and outgoing) mail
* Takingmessages and passing on information clearly and correctly
* Filingand retrieving paperwork
* Computerdata entry/data allocation and collation; processing and recordinginformation in accordance with Practice procedures
* Initiatingcontact with and responding to requests from patients, other team memberand associated healthcare agencies and providers
* Providingclerical assistance to Practice and Trust staff as required includingword/data processing, filing, photocopying and scanning
* Keepingthe reception area, notice-boards and leaflet dispensers tidy and freefrom obstructions and clutter
* Carryingout any other duties as requested.
Confidentiality:
* Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and othermatters. They do so in confidenceand have the right to expect that staff will respect their privacy and actappropriately
* Inthe performance of the duties outlined in this Job Description, thepost-holder may have access to confidential information relating topatients and their carers, Practice staff and other healthcareworkers. They may also have accessto information relating to the Practice as a business organisation.All such information from any source is to be regarded as strictlyconfidential
* Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the Practice may only be divulged to authorised persons inaccordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist inpromoting and maintaining their own and others health, safety and security as definedin the Practice Health & Safety Policy, to include:
* Usingpersonal security systems within the workplace according to Practiceguidelines
* Identifyingthe risks involved in work activities and undertaking such activities in away that manages those risks
* Makingeffective use of training to update knowledge and skills
* Usingappropriate infection control procedures, maintaining work areas in a tidyand safe way and free from hazards
Equality and Diversity:
Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:
* Acting in a waythat recognises the importance of peoples rights, interpreting them in away that is consistent with Practice procedures and policies, and currentlegislation
* Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues
* Behaving in amanner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.
Personal/Professional Development:
Thepost-holder will participate in any training programme implemented by thePractice as part of this employment, such training to include:
* Participationin an annual individual performance review, including takingresponsibility for maintaining a record of own personal and/orprofessional development
* Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork
* Be responsible for own training ensuring mandatory training is up to date and undertaken when required.
Quality:
Thepost-holder will strive to maintain quality within the Practice, and will:
* Alert otherteam members to issues of quality and risk
* Assess ownperformance and take accountability for own actions, either directly orunder supervision
* Contribute tothe effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance
* Workeffectively with individuals in other agencies to meet patients needs
* Effectivelymanage own time, workload and resources
Communication:
The post-holdershould recognise the importance of effective communication within the team andwill strive to:
* Communicateeffectively with other team members
* Communicateeffectively with patients and carers
* Recognisepeoples needs for alternative methods of communication and respondaccordingly
Contribution to the Implementation ofServices:
Thepost-holder will:
* Apply Practicepolicies, standards and guidance
* Discuss withother members of the team how the policies, standards and guidelines willaffect own work
Person Specification
Experience
* Experience of working with the general public.
* Clear, polite telephone manner.
* Competent in the use of Office and IT.
* Polite and confident.
* Flexible and cooperative.
* Team Player.
* Experience of administrative duties
* Experience of working in a health care setting
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