Manage rental breakdowns and technical helpdesk enquiries.
Maintain accurate records of breakdowns and remote repairs to support performance monitoring and informed business decisions.
Use technical knowledge and video support to diagnose and, where possible, resolve faults remotely.
Coordinate engineer response and plan preventative maintenance.
Monitor service activity and identify recurring issues.
Participate in the company on-call rota (following training).
Schedule engineers effectively to maximise utilisation and minimise downtime