Retail Manager – Pets at Home – Nationwide Leading teams and supporting stores, our managers are proudly responsible for the day to day and performance of their pet care centre. They get stuck in and are very much part of the team they head up, helping make sure customers and their pets have an exceptional experience during every visit. If you’re thinking about joining us in one of these roles, you’ll be able to put pets first and expected to help us achieve our goals. Store Manager If you’re looking for diverse work as you oversee a pet care centre, this is your role. You’ll be the store’s go-to for pet care and standards, the one leading by example, living our values and behaviours and inspiring them in others. You’ll make sure everyone in your team meets and exceeds sales targets and KPIs. You’ll see that customers have an exceptional shopping experience by confidently approaching them, making them feel welcome, asking the right questions and thanking them for their visit. Once you’ve mastered this management role, you can look ahead. We’re big on Continuous Professional Development and offer industry-leading training – that means we have all the tools you need to progress, from online learning and Earn as you Learn programmes, to Bitesize training and more. Deputy Manager If you’re looking to showcase your reliability and step up in a hands-on way, this is your role. You’ll work at the heart of our pet care centres, stepping up and leading when the store manager isn’t available. You’ll play your part in helping to maintain high standards, engage your team and encourage high performance. We’ve created an environment where you can focus on meeting KPIs through warm welcomes, careful listening, and suitable solutions. This is all about customers leaving and returning with an excellent impression of your pet care centre and team. Achieve all this, and when you’re ready we’ll help you realise your ambitions thanks to Continuous Professional Development and industry-leading training. For your hard work, we promise to see you thrive – that means generous pay and benefits, health and wellbeing schemes, and a culture where everyone can bring their true selves to work. What’s even better, is that sharing our values and behaviours means you won’t just fit in – you’ll love every minute. Which managerial role are you interested in?