Aftersales Executive
Location: Redditch
Salary: £28,000 to £30,000 per annum, dependent on experience
Hours: Monday to Friday, 37.5 hours per week
Contract: Permanent, full-time
We are looking for a proactive and customer-focused Aftersales Executive to join a leading provider of intelligent key management systems. Working as part of a friendly, fast-paced team, you'll play a key role in ensuring customers receive the very best support after their purchase, from resolving queries to identifying opportunities to enhance their system.
This is a great opportunity for someone who enjoys building strong client relationships, has a keen eye for detail, and can spot ways to add value through aftersales products and services.
What you'll be doing:
Identifying and acting on upsell opportunities including accessories, service packages, and upgrades
Proactively contacting customers to offer relevant aftersales products and services
Supporting the planning and delivery of aftersales projects
Processing orders from quotation through to fulfilment
Maintaining accurate records in CRM (Salesforce)
Providing administrative support to the Aftersales team
Liaising with customers to ensure satisfaction and resolve any queries promptly
What you'll bring:
Strong communication and relationship-building skills
Highly organised with excellent attention to detail
Experience in sales support, customer service, or aftersales
Confident using Microsoft Office and CRM systems
A positive and proactive approach to customer engagement
Based within a commutable distance of Redditch
Why join this company?
You'll be joining a forward-thinking business that is a market leader in intelligent key management solutions, working with high-profile clients across the UK and Europe. They pride themselves on innovation, exceptional service, and a collaborative team environment. You'll receive the tools, support, and training you need to succeed, along with the opportunity to make a real difference to customers.
Benefits include:
22 days holiday plus bank holidays, increasing by 1 day per year of service (up to 24 days)
Company pension scheme
Ongoing training and development opportunities
Friendly, supportive team environment
How to apply:
Please apply with your CV, detailing your relevant skills and experience.
Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location. By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes. Our full Privacy Policy is available at key-appointments.
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