Social network you want to login/join with:
One Stop - Customer Service Assistant, Middlesbrough
Client: One Stop
Location: Middlesbrough, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: ee42b29a50eb
Job Views: 7
Posted: 25.06.2025
Expiry Date: 09.08.2025
Job Description:
One Stop • Middlesbrough • Apply by 07-May-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing great natural service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Practicing safety training to ensure safe work practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and contributing to profitability.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately for shift payments.
* Following security procedures and wearing safety equipment.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions at self-service checkouts.
* Maintaining a clean, tidy, organized store environment.
* Potentially running shifts in the absence of managers.
* Following all safety and legal training.
* If applicable, managing Post Office operations and passing necessary background checks.
Flexible Working
We support flexible working arrangements to fit your life, whether you're starting your career, caring for someone, nearing retirement, or adapting to parenthood. Discuss your needs with us during your application.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customers are at the heart of everything we do
* We treat each other well
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain with more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.
Part of Tesco since 2003, we are a separate business with support from three distribution centers in Brownhills, Nursling, and Wakefield.
Please Note
We only recruit individuals who have passed the school leaver’s age. Check your local school leaver age for eligibility.
Benefits
* 10% Discount in One Stop
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
* 20% Discount on F&F Clothing in Tesco Stores
* 10% Discount at Tesco Mobile
* 20% off insurance at Tesco Bank
* Discounted eye care through Vision Express
* Various discounts at Tesco Pharmacy
* Access to exclusive deals and savings through Colleague Deals
* Save as you earn scheme
* WeCare support services
* Incremental annual leave based on service
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options
#J-18808-Ljbffr