The vacancy will exist as part of the Group Credit Control Department, based at Ellesmere Port, Cheshire
Key Accountabilities of the role will include:
Cash Collection
* Provide support on collections around the Group as and when required. Customers will be chased in line with the agreed collections process.
* Ensure all payment promises and disputes are recorded within ERP system and ensure monthly collection targets are achieved.
* Update Invoice due dates if valid within current ERP system.
* Control supplies to customers outside of credit terms to encourage prompt payment
* Issue statements to customers monthly
* Send copy invoices, credit notes and account details to customers as requested
* Produce and despatch dunning letters to customers where appropriate
* Liaise with Supply Chain, IS, and other key departments to ensure that issues affecting cash collection are addressed.
* Escalate issues to Group Credit Manager if not cleared within agreed time frames.
* Ensure adherence to Group credit policy – Credit & Risk Management procedures
* Identify and implement process improvements as agreed
* Handle In-coming emails
* Credit hold within the ERP system
* Ad Hoc Tasks
Customer Data set up and maintenance
* Customer profiles, payment terms, names & addresses with ERP system bill to sites are set up accurately.
* Ensure that the credit limits are maintained in line with approved credit files and approval levels.
* Understand SAP functionality around Legal and compliance holds.
* Update review cycle dates within current ERP system.
* Maintain customer data integrity within the SAP ERP system.
SAP knowledge: others as required.
Credit Team
Provide support and cover throughout the team as and when required
Full training will be provided.
Key requirements
* General education including English & Maths GCSE grade C or above
* Collections experience 1 year plus
* ERP system knowledge
Benefits to Include
Hours: 37.5 per week (normally 8.30 – 4.30)
Core Hours: Work between 7am – 7pm (core between 10am and 3pm)
Hybrid Working: one day per week working from home (after probation)
Holidays 25 per year plus bank holidays.
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