The dynamic role of a Steward means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests' journey together to deliver memorable experiences! We're passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary!
We're looking for a steward who will ensure our venue runs smoothly by upholding high hygiene and cleanliness standards at all times. You'll be a friendly face our guests see around the venue and will help to create fantastic experiences for our guests and your teammates.
Responsibilities
* Maintaining the cleanliness and upkeep of all guest and teammate areas whilst supporting seamless operations and experiences for all
* Receiving deliveries and working alongside logistics teams to keep delivery areas and heart of house spaces organised
* Ensuring all spaces available to guests and teammates look their best at all times, including (but not limited to) clearing, sweeping, mopping, vacuuming, dusting and sanitising
* Being present on the venue floor during peak times to support venue operations by tidying, organising and providing general cleaning
* Being hands on and spotting when support is needed, taking the initiative to provide this to enhance guests experience and to support your teammates
* Providing deep cleaning of spaces and upkeep our football boxes
* Providing additional support across the venue when required
* Adhering to all compliance and Health & Safety processes/procedures at all times e.g. when working with chemicals, using safety signs such as wet floor signs when mopping etc
* Greeting & supporting guests through their journey to provide a best in class experience
* Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
* Proving clear and concise communication to teammates to minimise disruption to guests
Qualifications
* At least 1 year of experience in housekeeping, or similar
* A punctual and reliable individual with a great attitude and work ethic
* A quick learner with the ability to work under pressure in a fast paced environment
* Passionate about delivering top quality experiences
* A willingness and desire to make people happy and deliver genuine and memorable experiences
* Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates)
Benefits
* £12.21 per hour plus service charge
* Complimentary TOCA games
* Huge discounts on our F&B
* Free meal whilst on shift
* Local retail & hospitality discounts
* Teammate Assistance Programme with access to free counselling sessions
* Great progression opportunities as we expand
You must be available to attend an interview between 6th May and 13th May and training between 6th June and 20th June. Hours Required: Part Time and Full Time roles available. Candidates must be flexible to work evenings and weekends.
#J-18808-Ljbffr