Overview
No experience needed. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today.
What you'll do
* Make sure client needs, service levels and KPIs are met.
* Be clients' main point of contact; supporting and guiding with the help of the wider team.
* Support funerals — conducting the ceremony, leading the team and carrying the deceased when necessary.
* Make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague'.
* Build and maintain relationships with the team, clients and the community.
As part of your application process, you may be invited to complete online assessments. If successful, pre-employment checks (including DBS and adverse media checks) may be required. We will also check your social media activity, where applicable. Any offer of employment will be conditional upon these checks.
Role varieties and progression
* Our Funeral Service Crew help with the funeral and care for the deceased, working closely with the team to provide a seamless, sensitive service. You don't need prior experience — just a full UK driving licence.
* Funeral Arrangers are the first point of contact for clients, getting to know needs and helping plan funerals. Training will be provided.
* As a Funeral Director, you'll spend most of your time with families, supporting them through funeral arrangements, managing your own time and building strong relationships. Training and support are provided to develop your team and deliver a thoughtful service.
* Management paths include Care Logistics Managers (co-ordination of funerals and line management), Funeral Services Managers (overseeing multiple branches).
Qualifications and attributes
* A commercial mind-set and experience in a managerial role.
* A true customer focus and a real passion for delivering a great service.
* The ability to capture intricate detail and ensure it is reflected in the service we deliver.
* Compassion, understanding and empathy, and the ability to keep a cool head under pressure.
* A UK manual driving licence.
Benefits and development
* Access to virtual GP and free eye tests.
* Endless career development opportunities including apprenticeships.
* Friendly, supportive team and the knowledge that you make a huge difference to your community.
* Access to Wagestream – a money management app that gives you access to a percentage of your pay as you earn it.
* 30% off Co-op branded products in our food stores all year-round; 10% off other brands in our food stores all year-round; discounts on other Co-op products and services.
* 23 days holidays (pro rata, rising with service) and a pension with up to 10% employer contributions.
* Flexibility to find a working pattern that fits your life.
* Supportive culture with emphasis on inclusion and wellbeing.
Diversity and inclusion
We are actively building diverse teams and welcome applications from everyone. We can make reasonable adjustments to our recruitment process and participate in the Disability Confident scheme. We’re committed to an inclusive work environment and equal opportunities for all employees.
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