Alexander Lloyd are looking for an experienced Pensions Process Analyst to drive continual improvement through detailed analysis, documentation and improvement proposals, delivering efficiencies and excellent member service through effective process re-engineering. This role will be based from the Darlington office on a hybrid basis for a well established Financial Services business.
Key Responsibilities
* Conduct in-depth analysis of existing business processes to identify improvements, efficiencies, and ensure compliance with relevant legislation and regulation.
* Design processes that are more effective, efficient, and aligned with organisational strategy and goals, using industry-recognised techniques to meet a range of stakeholder needs.
* Develop and implement strategies for process improvement, considering both operational and technological solutions.
* Design processes with member outcomes and value as central drivers.
* Collaborate with cross-functional teams to gather requirements, design new processes, and ensure successful implementation.
* Utilise data analysis tools and techniques to identify trends, patterns, and areas for improvement.
* Monitor and evaluate the effectiveness of process improvement initiatives and make adjustments as required.
Skills & Experience
* Experience supporting the delivery of process and systems change, preferably within a regulated financial services environment.
* Experience of pensions administration would be beneficial.
* Proven experience in business process re-engineering or process improvement roles.
* Demonstrable proficiency in process mapping and modelling tools.
* Strong knowledge of Lean Six Sigma methodologies and other process improvement frameworks.
* Experience of customer journey planning would be advantageous.