The Delivery Partner Manager is an advisor and operating partner to Delivery Service Partners (DSPs). Amazon’s team assists and guides DSP business owners in building and growing successful last mile package delivery businesses within Amazon Logistics (AMZL). The role involves helping to start new businesses and maintaining high standards of excellence. The manager will advise on business improvements and work alongside Regional On The Road (OTR) managers on responsibilities related to the transition of planning and DSP capability.
The Delivery Partner Manager identifies and executes value-creation opportunities, managing the DSP relationship throughout the business lifecycle with a focus on sentiment, safety, compliance, performance, and capacity. They work as trusted advisors to help solve challenges, influence planning and strategy, and anticipate obstacles, ensuring DSP owners make effective decisions and deliver quality.
The manager will oversee a portfolio of owners at various stages, setting strategy, driving accountability, and tracking performance metrics. They collaborate with internal stakeholders such as Partner Relations, Value Added Services, Legal, fleet, and network health. The role involves removing obstacles, improving practices, and supporting enforcement policies, as well as maintaining feedback channels with teams and partners.
This is a field-based role requiring significant travel and flexibility to work hours including overnight, weekends, and holidays.
Key Responsibilities
1. Safety: Partner with OTR Safety and Regional Managers to ensure safety compliance.
2. Performance: Guide owners in scaling their business, managing operational issues, and preparing for peak periods.
3. Performance: Support onboarding and launch of new programs.
4. Performance: Coach and upskill teams using AMZL tools.
5. Performance: Identify opportunities for customer metric improvements.
6. Performance: Ensure application of Last Mile processes and challenge UTR processes impacting OTR.
7. Performance: Coach on running compliant, safe, and high-performing companies.
8. Experience: Identify workflow inefficiencies and implement operational improvements.
9. Experience: Develop relationships with DSP partners and improve sentiment.
10. Experience: Communicate effectively with DSP owners and represent their interests within Amazon.
11. Experience: Enhance driver standards to protect brand image.
12. Capacity Management: Collaborate with DSPs on ramp plans and pipeline goals to meet peak demands.
Minimum qualifications include a degree and relevant experience in operations, last mile logistics, account or relationship management, or related fields. Experience with third-party resources, contingent workforce management, process improvement methodologies like Lean, Kaizen, Six Sigma, project planning in ambiguous environments, strong communication skills, analytical work, and team goal achievement are required.
Amazon values diversity and is an equal opportunity employer. For accommodations during the application process, visit the provided Amazon links for more information.
#J-18808-Ljbffr