Functional Consultant Genesys
Location: Hatfield (with Hybrid)
Join a dynamic and customer-focused team at the forefront of delivering exceptional cloud-based contact center solutions. As a Functional Consultant for Genesys Cloud, youll play a pivotal role in guiding customers through the design of their services, ensuring solutions align with best practices and strategic objectives. Acting as the trusted advisor, youll lead conversations that shape the customer experience before handing over to our build teams for implementation.
Our environment is fast-paced, collaborative, and innovative. Youll work closely with customers and internal teams to bring ideas to life, leveraging agile methodologies and Kanban practices to drive efficiency and continuous improvement. We empower our consultants to stay ahead of the curve with ongoing certifications, training, and opportunities to progress into senior roles or specialize in innovation.
If you thrive on solving complex challenges, influencing design decisions, and making a tangible impact on customer success, this is your chance to join a team that values expertise, creativity, and growth.
What youll do
1. Act as the primary functional consultant and customer liaison for...