Join the Future of Genomics at Oxford Nanopore Technologies
Role: Sales Operations Specialist
Location: Hybrid (Oxford-based)
At Oxford Nanopore Technologies, we’re not just developing sequencing technology — we’re transforming how the world understands biology. Our real-time, portable, and scalable sequencing platform empowers anyone, anywhere, to explore the biology of any living thing. If you're ready to be part of a mission that’s changing the world, we want to hear from you.
The Opportunity
We’re looking for a proactive and detail-oriented Sales Operations Specialist to support the rollout and ongoing management of our Sales & Services processes. This is an excellent opportunity for someone early in their Sales, Services, or Business Operations career to gain hands-on experience across commercial systems, stakeholder engagement, and project execution.
As part of the Global Commercial Operations team, you’ll contribute to high-impact initiatives across Sales, Quoting, Support Models, and Contact Centre as a Service (CCaaS), helping to translate process improvements into action and supporting the delivery of scalable, efficient operations.
What You’ll Be Doing
• Maintain and update documentation for key business processes across Salesforce and related systems.
• Coordinate input from cross-functional teams to reflect current workflows and define future-state processes.
• Support scheduling, preparation, and follow-up for project meetings, workshops, and system demos.
• Capture meeting minutes, track actions, and follow up with stakeholders.
• Assist with system testing and user acceptance testing (UAT) for new workflows or enhancements.
• Log and track issues, and support resolution with internal teams.
• Help compile training materials and manage rollout documentation.
• Collaborate with the Analytics team to define and track user engagement, adoption metrics, and KPIs.
What We’re Looking For
• 1–3 years of experience in Sales Operations, Service Operations, or CRM Administration.
• Familiarity with Salesforce (e.g., reporting, opportunity/account/case management).
• Understanding of user stories, acceptance criteria, and root cause analysis.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities and work cross-functionally.
• Clear written and verbal communication skills.
Nice to Have
• Exposure to quoting tools, pricing processes, or content management systems.
• Familiarity with lead funnel reporting, account hierarchies, or customer lifecycle processes.
• Experience with JIRA for ticket management and reporting.
• Experience supporting global or matrixed teams.
• Interest in AI-powered tools (e.g., Salesforce Einstein, chatbots, recommendation engines).
Growth Opportunity
This role offers exposure to:
• Strategic transformation programmes across Sales & Services.
• Tools and processes that power global customer engagement from quoting to post-sales support.
• Cross-functional collaboration with Sales, Customer Services, Technical Services, Finance, Legal, Procurement, Logistics, Product Management, and IT.
• Continuous improvement and project delivery in a fast-growing organisation.