Service Delivery Manager Digital Workspace
My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology.
They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation.
Responsibilities
1. Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack.
2. Manage escalated incidents, problems, and change activityensuring services remain stable and responsive.
3. Work closely with Product, Architecture, DevOps, and Business stakeholders to align service delivery with business needs.
4. Drive continuous improvement and automation across services, processes, and platforms.
5. Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels.
6. Oversee operational change assurance, service resilience, and risk mitigation activities.
7. Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration.
8. Participate in a 24/7 on-call rota for major incident management.
9. Deputise for the Director of D...