We are currently seeking an experienced and proactive Senior Housing Options and Homeless Prevention Officer to join a dynamic Housing Solutions team. In this high-impact role, you'll provide expert housing advice, lead on complex homelessness prevention cases, and contribute to the strategic delivery of homelessness and move-on services. You will take a lead role in decision-making, cross-departmental initiatives, and managing complex casework, with a strong focus on statutory duties under the Housing Act 1996 Parts VI and VII.
You'll be a visible and effective senior figure within the team, working collaboratively with colleagues across departments including Social Care, Allocations, and external partners. From attending safeguarding panels to supporting out-of-hours emergency responses, you will be at the forefront of helping those at risk of homelessness access the support and housing they need.
Key Responsibilities
1. Provide expert advice on housing legislation and undertake complex homelessness prevention casework.
2. Lead and support project teams in delivering homelessness prevention, housing advice, and move-on services.
3. Work closely with internal and external partners to provide seamless service for residents with complex housing needs.
4. Manage cross-service strategies and represent the council at high-level forums and panels.
5. Monitor performance against KPIs including case decision timeframes and temporary accommodation reduction.
6. Conduct independent reviews of homelessness decisions and support complaints and ombudsman investigations.
7. Use data to inform policy, planning, and improve service outcomes.
About You
1. Significant experience working in housing, homelessness prevention, or similar frontline roles.
2. A strong working knowledge of Housing Act 1996, relevant case law, and current housing policy.
3. Proven ability to manage complex casework, including reviews, appeals, and cross-agency working.
4. Excellent communication and leadership skills, with experience influencing stakeholders at all levels.
5. Experience managing or coordinating teams and/or delivering service improvements.
6. A flexible, collaborative, and customer-focused approach.
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. For any questions about the vacancy, please click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on 02393 876065.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
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