Account Development Manager
Are you an ambitious relationship‑builder with a passion for driving growth in the SaaS space? Join a global leader in business intelligence software as an Account Development Manager, where you’ll play a pivotal role in accelerating revenue, strengthening partner engagement, and showcasing cutting‑edge analytics solutions trusted by over 31,000 customers worldwide.
Role at a Glance
* Hybrid working, office base Uxbridge, West London (Thursday office days)
* Up to £40,000 DOE
* Permanent, Full‑time, 37.5 hours per week (Monday to Friday, 9am‑5:30pm)
* Line Manager: Head of Customer Growth
Responsibilities
* Proactively collaborate with partners to uncover growth opportunities via increased licence volumes and the introduction of new products and services.
* Own partner support queries, delivering a smooth, high‑quality experience that reflects our standards.
* Guide partners on how to best position and maximise our technology in line with partner agreements, delivering tailored product demonstrations that speak directly to partner and customer needs.
* Work with internal teams to ensure partner requests are actioned quickly and effectively, monitoring customer usage trends daily, weekly, or monthly to boost engagement and identify revenue opportunities.
* Spot early risks and take proactive steps to reduce churn, collaborating with colleagues across the business to provide a seamless, unified partner experience.
* Lead or support projects that drive revenue growth or enhance operational performance within the Customer Success team.
* Maintain proactive and reactive contact with partners and accurately forecast revenue – managing opportunities and risks with precision.
Qualifications
* Minimum 3 years’ experience in account management, customer success, or other client‑facing roles.
* Strong commercial awareness, particularly within SaaS business models.
* Proven experience managing partner and customer relationships.
* Proficiency in Microsoft Office applications and CRM systems for opportunity management.
* Structured, strategic thinking and the ability to learn products in depth.
* Excellent organisational skills and the ability to prioritise effectively and meet deadlines.
* Strong interpersonal and communication skills for both internal and external engagement.
* Problem‑solving and troubleshooting abilities.
* Determination and persistence in managing opportunities and resolving queries.
Personal Attributes
* Proactive team player with a positive, “can‑do” attitude and the ability to use initiative.
* Exceptional attention to detail and pride in delivering high‑quality work.
* Clear, confident communication in writing and verbally.
* Personable, decisive, adaptable, presentable, and articulate.
* Upholds high personal and ethical standards aligned with company values.
Apply Today
We are an equal opportunities employer, pride ourselves on a diverse workforce and are committed to equal employment opportunities. If you have a disability or support need and require adjustments or support to apply for this role or attend the interview, please let us know as soon as possible and we will do everything possible to accommodate you.
Seniority Level
* Mid‑Senior level
Employment Type
* Full‑time
Job Function
* Engineering and Information Technology
* Advertising Services
Benefits
* Competitive salary
* Company bonus scheme
* Full range of company benefits
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