Help-desk Administrator
Meridian are working with an award-winning and recognised company within Wales and the South of England, with an outstanding reputation within Construction and the Built Environment. As their team grows they are looking to bring in an enthusiastic and passionate Help-desk Administrator, that can help build and grow their customer and internal experience. If you are looking to join an exciting company that gives back to the local community, then this role is for you!
Benefits include (but are not exclusive to):
Immediate starts available (subject to successful application process)
Competitive salary (DoE, in the range of £26k - £28k p.a)
Onsite parking at the office
Full-time role
Working for a company that has a strong focus on helping the local community - charity events, sponsorship programmes, pro-actively work with local apprenticeship programmes and sports clubs, outdoor team activities, volunteering days etc.
Training and progression available (if desired)Duties include (but are not exclusive to):
Working with your team of onsite engineers to ensure effective timekeeping and scheduling
Being a welcoming and approachable point of contact for customers and internal staff
Managing telephone and email enquiries with effective and polite communication
Relaying information to the correct departments in a polite and time-efficient manner
Serve as a point of contact for incoming queries, by either directly offering support or working closely with other members of the team to solve issues
Working with the Computer-Aided Facility Management (CAFM) software to efficiently help engineers with their call-outs and scheduling
Monitor CAFM data entries to ensure accurate administration and maintain strong customer-service levelsRequirements for this role:
Experience working in an administrative role
Experience working within the Engineering sector is desirable, but not essential
Strong customer-service skills
Excellent communication skills
Excellent timekeeping skills, with the ability to work to deadlines when required
Strong computer literacy including Microsoft Office, and ideally CAFM systems
If you are an enthusiastic Help-desk Administrator looking to join a growing and well-established company in Newport, in a role where you can help shape the wider community and be involved with a hands-on team, then this role is perfect for you! Please apply directly to the advert or email (url removed) for more information.
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy