What's involved with this role:
JOB TITLE: Housing Officer - Tenancy Management
REF: Cambridge 5278971
Pay rate: £23.70 per hour PAYE
Contract Type: Temporary, Anticipated 6 months
Working Arrangement: Ability to travel as required to work from two locations across the city
An Enhanced DBS is essential for this role
In order to apply for this role you will have previous experience as a Housing officer working in tenancy management, supporting vulnerable people. You will also have previous experience of using Orchard (MRI Enterprise) along with a ability to prepare and present documentation for court. An in date Enhanced DBS is essential.
The role:
On behalf of a local council, we are seeking a Housing Officer with previous experience of using Orchard (MRI Enterprise).
This role will not have line management responsibilities but they will be required to support/offer advice and guidance to Assistant Housing Officers.
Key Responsibilities:
Deliver tenancy services across assigned neighbourhoods in line with law and policy.
Manage complex tenancy issues, complaints, disputes, and anti-social behaviour; take legal action when needed.
Conduct tenancy audits and promote tenancy sustainability and community wellbeing.
Respond to emergencies, support void management, and provide service cover as required.
Promote welfare benefit access, report suspected fraud, and manage service capacity.
Support Residents’ Groups, attend meetings, and lead environmental improvement projects.
Build partnerships with statutory/non-statutory services, coordinate multi-agency work, and address safeguarding concerns.
Manage and develop Assistant Housing Officers through supervision, appraisals, and training.
Lead teams in line with council values, fostering collaboration and strong communication.
Advise customers, promote council services, support service reviews, and report neighbourhood issues.
What the client is looking for:
Experience of working in Tenancy Management or in similar enforcement or community development roles and achieving measurable results and continuous improvement
Previous experience of using Orchard (MRI Enterprise)
Demonstrable awareness of housing management best practice
Experience in Public Sector Housing and an ability to take personal responsibility for delivering an excellent service
Experience of preparing and presenting documentation for court
Experience of project management, demonstrating an understanding of how to plan and deliver projects
Experience of working in Tenancy Management or in similar enforcement or community development roles
Highly experienced in the use of spreadsheets, PowerPoint and word
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Cambridge 5278971
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
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Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.