Role Overview
We are seeking an experienced and proactive Senior Systems Administrator to be part of the support and service management team of our Office 365 ecosystem. The service includes Teams, Email, Teams Telephony, EntraAD, Azure, and associated services. This role also oversees the support of secondary web systems (WordPress and related infrastructure) and identity/access control services.
You will manage a small team of systems administrators and act as a key escalation point for service issues, roadmap planning, and stakeholder integration.
Key Responsibilities
* Office 365 & Azure Administration
1. Daily support and administration of Office 365 services including Teams, OneDrive, EntraAD and Azure
2. Manage service changes and small-scale projects across 365 and Azure platforms
3. Act as a backup for other Office 365 specialists within the team including SharePoint and Exchange
* Service Management & Stakeholder Engagement
1. Lead service management for Teams, Teams Telephony, and Azure
2. Maintain communication channels for support teams using 365 services
3. Advise the Delivery Manager (Platform) and ISS stakeholders on strategic changes and roadmap developments
* Web Systems & Identity Management
1. Oversee secondary web systems including WordPress and related infrastructure
2. Manage identity and access control systems across supported platforms
* Team Leadership
1. Line manage two Grade 7 Systems Administrators
2. Provide day-to-day oversight, performance reporting, and service delivery leadership
3. Ensure high standards of service management and continuous improvement
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