Amazon's Vendor Services team is seeking a forward-thinking Product Manager who will play a crucial role in our transformation journey towards automated vendor management solutions. As we move into an era where Gen-AI and automation will revolutionize 80% of our reactive and operational tasks by 2028, we need a leader who can help shape the future of vendor relationships through innovative technology solutions.
You will be responsible for developing and implementing next-generation vendor management tools that enhance our service delivery model, working closely with our Business Intelligence Engineers, Brand Specialists, and cross-functional stakeholders. Your role will be instrumental in evolving our vendor management approach from task-based operations to automated, proactive solutions that can automatically resolve defects and share growth recommendations.
Key job responsibilities
· Lead the development of Gen-AI powered solutions that automate vendor management tasks while maintaining high service quality standards.
· Design and implement tools that enable proactive vendor growth recommendations and automatic defect resolution.
· Partner with Business Intelligence teams to create data-driven decision-making frameworks that support our transformation from manual to automated operations.
· Develop and execute product strategies that enhance the efficiency of both local and remote Brand Specialist teams.
· Create scalable solutions that support our evolving service delivery model, focusing on specialized POD team requirements and cross-functional integration.
A day in the life
As a Product Manager in Vendor Services, you will start your day analyzing vendor management metrics and automation opportunities across our global platforms. You might spend your morning collaborating with our AI/ML teams to improve automated defect resolution capabilities, followed by strategic planning sessions with Brand Specialists to understand evolving vendor needs.
Throughout the day, you will work on designing solutions that support our specialized POD teams, ensuring our technology stack enables both operational efficiency and strategic growth initiatives. You will partner with cross-functional teams to validate automation effectiveness, gather feedback on tool adoption, and iterate on features that enhance our vendor management capabilities. Your role is central to our transformation from traditional vendor management to an AI-powered, proactive service model.
About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 3+ years of product management experience
- Experience managing technical products or online services
- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
- English Proficiency
PREFERRED QUALIFICATIONS
- Knowledge of SQL and VBA at an advanced level
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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