Overview
As the first point of contact regardless of the access point, you will welcome customers and deal with varied council and library enquiries. You will work proactively, providing a range of services and collaborate with internal and external service partners. You will also support and participate in events and activities from time to time, including outreach events in the local community.
Responsibilities
* Welcome customers and handle enquiries across council and library services.
* Deliver a range of services proactively and work with internal and external partners.
* Support and participate in events and activities, including outreach in the local community.
Qualifications and Skills
* Willingness to learn and maintain a positive attitude in delivering good customer service.
* Flexibility in approach.
* Good knowledge of Microsoft Office applications (Word, Outlook, Excel are essential).
Additional Information
* Disability Confident: A Disability Confident employer will generally offer an interview to applicants with a disability who meet the minimum criteria for the job. In certain recruitment situations (e.g., high-volume, seasonal, or peak times) the number of interviews offered may be limited for both disabled and non-disabled applicants. For details, please refer to the employer’s guidance.
* At Bath & North East Somerset Council, the overriding purpose is to improve people’s lives. This advert may close earlier than the stated closing date due to high demand; applicants are advised to apply promptly.
* Redeployee policy: the Council operates a policy of prior consideration for roles for individuals on the Council’s at-risk register (redeployee). Redeployees who meet the essential criteria will be considered ahead of external applicants.
* Find out more about the Council’s values and benefits at the provided links.
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