Sproule ERCE www.sproule-erce.com is an international energy consultancy, operating in the upstream oil and gas and energy transition sectors. Our multi-disciplinary teams work to find solutions and add value to the technical and commercial challenges of our clients. We are a dynamic group of individuals with a diverse range of experience and expertise encompassing graduates right through to our leadership team who have many years of experience in energy service providers and consultancy.
The Position
Sproule ERCE is seeking an on site IT Support Technician to join our team in Croydon, reporting to the IT Support Manager, supporting users across the global organisation. The position is initially offered on a 3-month fixed-term basis, working 5 days a week in the Croydon office.
Please note this will involve physical tasks and potentially out-of-hours work. Availability on a predefined schedule or for emergencies is essential. The company will undertake Manual Handling training and appropriate risk assessments.
The IT Support Technician will play a key role in triaging and resolving end-user support requirements whilst working with senior IT team members to resolve when necessary.
As a member of our small but dynamic service desk team, you will learn to monitor the helpdesk, develop efficient processes, and ensure high-quality support delivery. Your technical expertise will be used daily, working with our Microsoft 365 environment, configuring, and troubleshooting Windows-based systems and applications, and leveraging cloud services like Intune to deploy configurations and applications.
For more information on our company please visit our website at https://sproule-erce.com/.
Responsibilities
* Monitor and process the IT support queue, ensuring timely resolution of issues and maintaining high customer satisfaction.
* Provide direct end-user support for Microsoft 365, Windows-based systems, and other enterprise applications.
* Deploy end-user computing equipment such as laptops, workstations, and accessories. Assist with the migration of users to new equipment and provide support.
* Support and troubleshoot oil and gas industry-specific software applications
* Support and troubleshoot audio visual equipment, printers and other office equipment.
* Develop and implement efficient IT Helpdesk processes and procedures to improve service delivery.
* Assist with Microsoft Intune, including creating device configuration profiles and application deployment packages.
* Collaborate with the infrastructure team on projects related to on-premises and cloud services.
* Assist in building knowledge bases, and “frequently asked questions” resources to aid in problem resolution.
* Form part of the paid on-call rotation for emergencies.
* Proficiency in PowerShell scripting would be advantageous.
* Experience with PSADT (PowerShell App Deployment Toolkit) would be a benefit.
* Experience of linux server operation would be desirable.
* Minimum of 2 years of relevant experience in London or elsewhere in the UK.
* Excellent verbal and written communication skills in English. Other languages (Dutch) will be considered an asset.
* Methodical, detail-oriented, analytical, organized with a strong work ethic.
* Ability to present ideas in user-friendly language with strong customer service orientation.
* High degree of curiosity about emerging technologies.
* Ability to adapt to a growing global business environment.
* Ability to multitask and adapt to changes quickly.
* Required to commute to the office according to schedule.
How to Apply
This position will be based at Sproule ERCE’s office in Croydon. For more information on our company, please visit our website at www.sproule-erce.com.
If you are interested in a career with a difference, please apply online at https://sproule-erce.com/careers/.
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