IT Helpdesk Technician
About us
Founded in 1873, GLW Feeds are one of the largest independent, family-owned livestock and speciality feed manufacturers in the UK, concentrating in roll, nut, pellet, and meal-form compound feeds. Significant investment since has resulted in a hi-tech computer-controlled production capacity of approaching 300,000 tonne capacity across two sites. Both of our sites are very close to the M1.
Role Overview
Pay: £32,000.00 per annun
Hours: 8am to 5pm
To provide a comprehensive IT support service to all staff across operational functions. Being accountable for providing end to end query resolution
To lead on the development and promotion of IT support service which ensures our staff always get a positive response.
Key Responsibilities
* Technical Support: Provide first-line support for hardware, software, and network issues via phone, email, or in-person interactions.
* Troubleshooting: Diagnose and resolve technical problems, ensuring minimal disruption to users' productivity.
* System Maintenance: Assist in the installation, configuration, and maintenance of computer systems and software applications.
* User Training: Educate users on new technologies and software applications, enhancing their ability to utilize IT resources effectively.
* Documentation: Maintain accurate records of support requests, resolutions, and user interactions through a ticketing system.
Ensuring the continuity of business production and process through effective IT support.
Apply industry good practice to all processes and procedures within the IT function to ensure accuracy, effective and efficient delivery.
Support the IT manager with a variety of projects.
Required skills and experience:
* Technical Knowledge: Strong understanding of computer systems, hardware, and software applications.
* Communication Skills: Excellent verbal and written communication skills to effectively assist users and explain technical concepts.
* Problem-Solving: Ability to analyze issues and provide clear, effective solutions in a timely manner.
* Customer Service Orientation: A patient and customer-focused approach to resolving user issues and enhancing user satisfaction.
CCNA & Microsoft accreditions desired but not essential
Note
These roles and responsibilities will change from time to time and the post holder is required to undertake any additional duties as deemed appropriate
Staff are expected to participate in training, workshops and meetings considered relevant to their job
Staff are expected to carry out their duties with full regard to the rules, policies and procedures and conditions of service contained in their employment contracts and staff handbook
Staff should adhere to all health and safety legislation
Staff should promote equality and diversity in the workplace
Staff are required to undertake any other task that is deemed reasonable within their skill set
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Free parking
* Life insurance
* On-site parking
* Canteen facilities - including vending machine
Work Location: In person
Job Type: Permanent
Pay: £32,000.00-£35,000.00 per year
Benefits:
* Company pension
* Health & wellbeing programme
* Life insurance
* On-site parking
Experience:
* IT support: 4 years (preferred)
Work Location: In person