Job overview
This hospital-based senior cleaning services operational management role (8A) within the Barts Soft FM Directorate. Barts Trust which is the largest and most ambitious NHS Trust within the UK.
This is a tactical senior operational Management, requiring experience in the delivery of healthcare cleaning and hygiene service) at one of the four hospitals at Barts Health NH Trust
The successful candidate will help shape and develop the future success of our Soft FM cleaning services within Barts Trust which is the largest and most ambitious NHS Trust within the UK.
The role encompasses the need for tactical leadership to oversee the high quality operational and financial management of all cleaning and hygiene services across the Barts Health NHS. Along with the delivery of innovative cleaning service change management projects.
Employing state-of-the-art cleaning equipment and methodologies affiliated to the latest leading edge digital and AI business support applications to deliver and maintain the highest levels of service, quality assurance and corporate governance. by collaborative working with clinical, Infection Prevention (IPC), leads, Estates leads and our in-house, Soft FM Compliance, Quality Assurance Audit Team (CQAAT)to provide excellent overall standards of cleanliness and safety to patients.
Main duties of the job
To manage the operational, fiscal, and quality assurance performance for all the in-house
and ancillary contracted specialist supply chain partner cleaning service deliverables across the Hospital site and auxiliary buildings to include but not limited to:
o Washroom Services
o Window Cleaning
o Pest Control
o Supply and Management of Disposable Bay and Shower Curtains
o Cleaning Equipment, Supply and Maintenance and use in situ.
o Mop and Micro-fibre Cloth laundering and renewal.
o Cleaning Services Waste Management and supply of waste stream waste bags
and tags
o Supply of all cleaning consumables, chemicals, and ancillary cleaning products
o Specialist Deep Cleaning Activities to include HPV Decontamination Fogging and
UVA Decontamination
Working for our organisation
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment..
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.
Detailed job description and main responsibilities
There are 2 positions open for this role
1 role in St Bartholomew's Hospital
1 role in Whipps Cross Hospital
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person specification
Qualifications
Essential criteria
1. Educated to degree or equivalent industry standard qualification in Facilities Management
2. Proven Soft FM Service experience at senior operational management level
Desirable criteria
3. Full Membership of British Institute of Cleaning Science (BICSc) preferably to Assessor Level
4. IOSH or similar
Experience
Essential criteria
5. Significant demonstrable experience of management of cleaning services preferably in a large and complex healthcare environment
6. Experience of working with Healthcare Specialist IPC leads and their teams.
7. Understanding of Healthcare Associated Infections (HAIs) and the role of healthcare cleaning to assist in prevention and control of the same infection
8. Use of Computer Aided Facilities Management technology (CAFM) and other agile Information Technology Platforms (ICT) for asset and resource management: the set up and operation of planned and reactive task recording and issue: production of associated data analytics and production of by exception dashboard reports
9. Demonstrable experience of budget setting, forecasting, and knowledge of realigning fiscal results to required trading performance numbers
10. Proven decision maker
Desirable criteria
11. Management of teams in excess of 250 WTE
12. Understanding of Infection Prevention and Control (IPC) structures and how healthcare cleaning supports healthcare Infection Prevention and Control
13. Understanding and experience of developing and implementing Cost Improvement Programmes (CIPs)
14. Knowledge In-depth Knowledge and understanding of the NHS National Standards of Healthcare Cleanliness 2025, to include the requirements and methodology of both Environmental and Efficacy Auditing Working Knowledge of Care
Skills
Essential criteria
15. Ability to work in large teams to drive continuous operational Improvements
16. Must be able to demonstrate the ability to be calm under pressure and understand the principles of Contingency Reaction Planning and Implementation
17. High level of interpersonal skills
18. Self-starter, constantly looking at ways to improve both operational and fiscal Performance
19. Effective team player and visual leader
20. Flexible approach
Desirable criteria
21. Ability to take on board complex information and analyse and interpret to present complex facts and options in a clear and concise manner
22. Ability to keep others calm and High level of interpersonal skills Proof of team building successes.
23. Ability to keep others calm and take control of emergency
24. Situations- Proof of team building successes
25. Can demonstrate cost saving and operational performance improvement initiatives as previously delivered.
26. Experience of managing multiple demands to tight timescales and confident to challenge stakeholders and hold them to account
Knowledge
Essential criteria
27. In-depth Knowledge and understanding of the NHS National Standards of Healthcare Cleanliness 2025, to include the requirements and methodology of both Environmental and Efficacy Auditing
28. Specialist Knowledge of the cleaning industry to include state of the art equipment, lean operational practices, cleaning chemical efficacy and most applicable consumables and disposables for use in healthcare environments
29. Knowledge and certifiable proof of health and safety certified training to support the delivery of a culture of ZERO HARM working environments
30. Proficient in using and developing cleaning management system platforms and specialist cleaning industry integrated cleaning systems
31. Must be an excellent communicator in both written and verbal disciplines.
Desirable criteria
32. Working Knowledge of Care Quality (CQC) outcome standards regulation 15- Premises and Equipment criteria for audit and governance of healthcare facilities
33. Must know how to work with operational teams to reduce reportable accidents and incidents in the workplace (RIDDORs) and Lost Time Incidents (LTIs)
34. Experience of deployment of asset and task driven integrated cleaning systems that incorporate data analytic reporting
35. Proficient in using and developing cleaning management system platforms and specialist cleaning industry integrated cleaning systems Experience of deployment of asset and task driven integrated cleaning systems that incorporate data analytic reporting
36. Ability to analyse data and use data to make cost and operational service delivery improvements
Other
Essential criteria
37. Excellent written and verbal communication skills
38. Able to provide and receive complex, sensitive, and contentious information whilst espousing confidentiality. Able to clarify key points from diverse sets of information.
39. Effective influencing and negotiation skills and able to build strong relationships with internal and external Stakeholders
40. Ability to work calmly under pressure and prioritise changing workload and deal with competing demands
41. Ability to make the complex simple and produce succinct reports and presentations.
42. Experience of presenting to all levels from operators and senior Managers
43. Evidence of continuous personal development (CPD0 and willingness to learn new systems and technologies
Desirable criteria
44. Persuasive skills – ability to influence senior management and operational teams in operational change requirements
**Visa Sponsorship Information**
Recent changes to UK immigration policy on the Health and Care Visa and Skilled Worker Visa could mean that this role is not eligible for sponsorship or that you may not meet the eligibility criteria.
Sponsorship can only be offered if this post and any individual offered employment meet all the Home Office’s requirements under the UK Skilled Worker visa scheme.
If you are applying from outside the UK or will require sponsorship, please mention this clearly in your application.
To be eligible for sponsorship, the following conditions must be met:
45. Eligible role: The position must be on the UK Skilled Worker visa list. You can check your eligibility here: -.
46. Salary threshold: The role must meet the minimum salary set by the Home Office. Please note that for roles employed under Agenda for Change Terms and Conditions, the High-Cost Area Supplement (HCAS) is not included when calculating the basic salary for the purposes of sponsorship.
47. Skill level: The role must meet the minimum skill requirement of RQF Level 6 or above (graduate level).
48. English language: Applicants must demonstrate English proficiency at CEFR level B1 or higher.
49. Other criteria: Applicants must meet all other criteria as set out by the UK Visas and Immigration (UKVI)