Bilingual Senior Customer Account Manager (Italian speaking)
Competitive + Benefits
Welwyn Garden City
Days Only (Mon-Fri)
gap technical are proud to be representing this global manufacturing business in their search for a Senior Customer Account Manager to work at their facility based near Welwyn Garden City
Performance Objectives
Assist in the development and implementation of customer service standards with commercial focus
Assist with auditing quality of service in line with the set standards and give feedback to management
Adjusting the order book for the customers' requirements
Co-ordinate with planning to ensure scheduled dates are met or that alternative dates are determined
Work with senior managers to develop new and efficient methods of reporting variations to clients
Host customer on site visits and co-ordinate with other departments
Visit customer sites for reviews as required
Produce shipping paperwork and liaise with client as required
Maintain customer portals
Order entry and job creation on system
Oversee entire RFQ Process, from receipt to submission, ensuring timely and competitive proposals
Generate various reports for the Commercial Account Manager
Using Business Process Manual
Perso...