Job Description
Customer Service & Technical Support Advisor
Full-time | Permanent | Hybrid | Sheffield
️Mon–Thu 8am–5pm, Fri 8am–4pm
The Role
We are currently hiring for a leading company within the engineering industry. We are looking for a motivated and customer-focused professional for a hybrid role that blends Customer Service, Technical Support, and operational coordination. You will be the first point of contact for customers, providing expert guidance, resolving technical queries, and ensuring a smooth experience from enquiry through to resolution. This role also supports internal systems, process improvements, and logistics.
Key Responsibilities
* Respond to customer enquiries across phone, email, and social channels.
* Diagnose product issues and provide clear, accurate technical guidance.
* Process orders, replacements, and warranty claims.
* Manage complaints professionally, escalating where required.
* Support system testing, UAT activities, and system rollouts (Salesforce, SAP, EDI).
* Maintain accurate CRM records and documentation.
* Support logistics queries and shipment tracking.
* Log quality-related issues accurately.
* Assist with identifying product trends and quality improvements.
About You
* Strong background in customer service within a fast-paced environment.
* Excellent communication skills with the ability to simplify technical concepts.
* Experience with Salesforce/SAP experience is preferred.
* Organised, accurate, and able to prioritise independently.
* Positive, proactive, and collaborative approach.
Qualifications & Experience
* 2–3 years’ customer service or technical support experience.
* Strong communication and administrative skills.
* Proficient with Microsoft Office.
* Ability to multitask, prioritise, and maintain high work standards.
* Experience with Salesforce or SAP.
* Understanding of power tools or similar technical products.