Job Description
Overview
Our client is seeking a highly organised and experienced Nightshift Operations Executive to join their logistics team. This role is ideal for someone with strong AOG/NFO and express logistics knowledge, excellent communication skills, and a proactive approach to customer service and customs compliance.
Core Capabilities
* Strong communication and organisational skills.
* In-depth knowledge of AOG/NFO and express logistics operations.
* Professional approach to high-pressure situations.
* Solid understanding of HMRC customs procedures, including import/export entry submissions.
* Proficient in Excel, CRM systems, BoxTop, and CDS.
* Customer-focused with a proven ability to build and maintain strong client relationships in a target-driven environment.
Key Responsibilities
* Deliver exceptional customer service to express clients during night operations.
* Manage the shared operational inbox and ensure timely responses to all enquiries.
* Resolve operational issues and customer concerns efficiently and professionally.
* Ensure accurate and timely sales invoicing and job costing.
* Process import/export documentation and submit customs entry declarations.
* Maintain up-to-date knowledge of market trends, services, and internal processes.
* Build and maintain strong internal and external relationships.
* Document client-specific business processes and requirements.
* Conduct self-audits to ensure compliance with HMRC export/import regulations.
* Monitor and manage inbox activity to ensure prompt and accurate communication.
Salary: £34,000 - £40,000 (dependent on experience)Hours: 4 on / 4 off shift pattern, 19:00 - 07:00Contract Type: Full-time, Permanent
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