Job Description
ABOUT US
At LQA, we’ve been at the forefront of global luxury hospitality for over 20 years. In close partnership with the industry, we define and set the gold standard for luxury service, supporting more than 3,000 of the world’s finest hotels across 130+ countries in delivering exceptional guest experiences. Our clients include Bulgari, Armani, LVMH, Raffles, Four Seasons, Fairmont, Mandarin Oriental, Aman, Six Senses, Rocco Forte, Pan Pacific, Jumeirah, Corinthia and many more.
We’re renowned for our anonymous guest service assessments, where our team visits and stays undercover as a regular guest to evaluate the experience and service across over 1,000 touchpoints, providing hotels with comprehensive insight into their performance. In addition, we deliver industry-leading hospitality training that equips hotel teams with the skills, knowledge, and confidence to consistently deliver world-class service. Expanding our reach and impact, we’ve recently launched a mobile app and have opened ACADEMY by LQA, offering immersive, in-person training within our purpose-built and fully immersive, simulated luxury hotel environment.
LQA is in a significant phase of growth, growing by over 30% year-on-year with no signs of slowing
OVERVIEW OF THE ROLE
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