Job Description
Our client is growing their business and expanding the team by taking on a Case Manager. This is your chance to be a part of that growth. Working very closely with the Property Finance Advisors you will be responsible for processing each finance application and managing client cases through to completion in a timely and efficient manner, using a wide range of skills including written and oral communication, administration, risk management and data analytics.
Duties include:
1. Ensure a smooth process from start to finish of all applications
2. Proactively managing finance application cases and completing all administration
3. Ensuring excellent customer service is maintained throughout the whole process
4. Answering written or verbal enquiries promptly
5. Proactively chase applications through to completion, updating all parties
6. Processing all systems and procedures within the set timeframes.
7. Handling client documents in a compliant manner that’s aligned with GDPR.
8. Managing and prioritising own workload and diary to ensure timeframes and deadlines are met, while achieving targets for accuracy, quality, volume and agreed service levels.
9. Creating, maintaining, and enhancing working relationships with both internal and external stakeholders such as advisers, lenders and solicitors.
10. Review credit reports
11. Conduc...