Experience not necessary but would be advantageous, Full training will be given. Welcome and assist patients in a polite, professional, and patient-focused manner at the reception desk. Accurately book and cancel appointments and record essential information on EMIS. Access and update computerised patient records while maintaining strict confidentiality and data protection standards.
Direct patients attending in person to the appropriate professionals or services through signposting or referral to the care navigator. Deal with patient enquiries at reception, including results and appointment bookings when required. Maintain an organised and professional reception area to ensure a positive patient experience. Maintain confidentiality at all times, with particular reference to patient confidentiality and the Data Protection Act.
Notify the Team Leader of any problems and take appropriate action as directed. Processing and distributing incoming (and outgoing) mail. Taking mail to the post office. Taking messages and passing on information Provide and receive routine information, to inform work colleagues, patients and clients Receive sensitive information and ensure this information is relayed correctly Exchange information with patients, relatives and staff on a variety of departmental matters and procedures Understand that barriers to communication may include anxious patients, cultural differences, language or other communication difficulties Participate in team meetings and staff training, which may fall outside of normal working hours (Time will be paid for attendance at normal hourly rate) Work collaboratively with colleagues both internal and external to the practice.
Ensure collaborative working within the practice and the locality to share good practice and make best use of skills and knowledge Help support locality/PCN initiatives at practice level