Care Coordinator Based in Newcastle £26,000 per annum Join Hales Homecare and take the next step in your care career! Are you a compassionate and experienced Care Worker ready to grow into a leadership role? Hales Homecare is looking for a dedicated Care Coordinator to join our team in Newcastle. This is a fantastic opportunity to step into a role where you’ll help shape care delivery, support staff and make a real difference in people’s lives. Key Responsibilities: * Manage new service user referrals from social workers and private clients. * Allocate Care Workers to Service Users, ensuring effective rota planning and workload balance. * Answer and monitor incoming calls and provide support to care staff and supervisors. * Maintain accurate records of Service Users and Care Workers, including updates for hospital/respite stays. * Coordinate cover for holidays, sickness, and emergency calls. * Process weekly timesheets and payroll amendments. * Conduct reference checks and ensure DBS/safeguarding compliance before employment. * Support recruitment and training efforts in collaboration with the Branch Recruiter and Trainer. * Ensure office policies, procedures, and systems are followed. * Deliver care and participate in on-call duties when required. The ideal Care Coordinator must have: * Experience in rostering/scheduling within domiciliary care (preferred). * Ability to work both independ...