Job Description
Position: Client Relations Assistant
Location: Unit 24, Barwell Business Park, Leatherhead Rd, Chessington, KT9 2NY
Department: Client Relations
Reports To: Client Relations Manager
About Apollogrid
Apollogrid delivers innovative energy and installation solutions, emphasizing excellent
service, teamwork, and client satisfaction. We foster a dynamic, growing environment where
communication, coordination, and client-focused skills are highly valued.
Role Overview
As a Client Relations Assistant, you will be the primary point of contact for clients after they
sign their sales contracts. You will ensure a seamless client experience by coordinating with
internal teams and external partners throughout the project lifecycle.
Key Responsibilities
• Serve as the main point of contact for clients post-contract.
• Communicate professionally via WeChat, WhatsApp, email, and phone.
• Follow up with clients at every stage of the installation project.
• Coordinate with sales, installation, engineering, and scaffolding teams to ensure
smooth project progress.
• Maintain accurate records of communications, updates, and client feedback.
• Escalate ...