Job Description
Warning: in order to be eligible for this role you must have a full right to work in the UK
About the role:
The 3rd line engineer post will be responsible for providing advanced technical support for all IT systems. They will troubleshoot technical issues, ensure systems are performing optimally, and deal with all issues that cannot be resolved within the 2nd line team. The role is to operate within stringent SLA’s delivering a high level of customer satisfaction.
Key Responsibilities
• Investigate and resolve technical problems that are escalated from 1st and 2nd line support.
• Manage and maintain IT infrastructure.
• Handle high-priority incidents, coordinate with vendors and service providers as needed, and ensure issues are resolved within agreed SLAs.
• Perform detailed analysis of recurring problems to identify root causes and implement preventive measures.
• Create and maintain detailed documentation of technical issues, resolutions, and system configurations, to populate internal Knowledge Base.
• Install, configure, and monitor system updates, patches, and security fixes.
• Proactively monitor system performance and capacity.
Skills and Experience
• Proficiency in networking technologies (DNS, DHCP, TCP/IP, VPN, VLAN).