Position Overview
CCS Cleaning has an exciting opportunity for you as a Regional Operations Manager in Northern Ireland. You will be working in a fast‑paced and dynamic environment, aiming to ensure the continued success of our current operations while driving the further expansion of CCS. This role allows you to work autonomously within a company that thrives on change and growth.
Mission
CCS is a leading Irish cleaning company operating across 9 European countries, with nearly 60 years of experience. We pride ourselves on excellent customer service, a friendly work environment, and environmentally friendly cleaning solutions. We partner with some of Europe’s leading retail, office, and industrial brands to deliver exceptional environments for both staff and customers.
Key Responsibilities
* Team Management: Oversee and manage the operation through a team of Supervisors, ensuring the highest standards are met across all aspects of the role.
* Client Management: Build and maintain strong relationships with clients; meet regularly to ensure all requirements are met and address any concerns.
* Escalation Handling: Take responsibility for resolving escalations within your region promptly and professionally.
* Budget & Resource Management: Ensure all locations are within budget, manage resource allocation effectively, and identify cost‑saving opportunities.
* Site Administration: Oversee all site‑related administration, including timesheets, ordering, recruitment documentation, and any other required paperwork.
* Staff Training & Development: Ensure all staff receive the necessary training and support; coach and develop Supervisors in effective staff management and leadership.
* Cleaning Operations: Support sites in cleaning activities when necessary, ensuring quality and efficiency are maintained.
* Health & Safety Compliance: Carry out regular health and safety checks, including risk assessments, ensuring compliance with all regulations.
* Staff Meetings & HR Support: In conjunction with HR, conduct both formal and informal staff meetings as needed and manage any employee‑related matters.
* Travel: Travel to other regions or countries as required to support business operations and activities.
* Special Projects: Manage larger‑scale cleaning projects when required, ensuring completion to the highest standard.
Qualifications and Skills
* Fluent in English (both written and verbal).
* Driving License is required.
* Proven experience in a similar management or supervisory role, ideally within the cleaning or facilities management sector.
* Demonstrated ability to deliver high standards of customer service and maintain client satisfaction.
* Strong interpersonal skills, with the ability to manage teams, engage with clients, and communicate effectively at all levels.
* Excellent leadership skills and experience in coaching, motivating, and developing teams.
* Proficient in Microsoft Office Suite (Word, Excel, etc.) and comfortable using management software.
Seniority Level
Mid‑Senior Level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industries
Facilities Services
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