IT Support/Service Desk Team Leader (Microsoft 365, Azure AD, SharePoint, MSP, Active Directory) Great training and certifications on offer!
An IT Support/Service Desk Team Leader (Microsoft 365, Azure AD, SharePoint, MSP, Active Directory) is required by a growing MSP investing heavily in tech and people. This is a hands-on leadership role with a fast-track path to Support Services Manager.
You must have:
MSP background with strong Microsoft tech support
Hands-on with M365, SharePoint, Azure AD/Entra ID, Exchange Online, and Active Directory
Application support experience
Proven team leadership (people or technical)
Strong focus on SLA delivery and mentoring
As an IT Support/Service Desk Team Leader, you can train and pass Certifications: when you you are rewarded with £500 per pass. You'll work with AI tools, Unified Comms, and the latest M365 stack.
As IT Support/Service Desk Team Leader you'll:
Lead 5-6 first-line engineers, manage ticket queues, hit SLAs, provide hands-on support, log time, and run regular 1:1s.
You will be a point of escalation for team, engage in training and coaching from a technical perspective, and contribute to the KB.
You will also be responsible for handling tickets as well.
The role is hybrid, and so you will be needed in the office 2-3 days per week.
What's on offer:
Opportunity to move into a broader management role
£500 per certification
Exposure to AI, Unified Comms, M365
Progress into 2nd line leadership
Strong technical development
IT Support/Service Desk Team Leader: Apply now - interviews happening this week!