We are now looking to recruit two
Service Desk Analysts
to join our IT Service Desk within the Infrastructure Directorate. The role will be primarily based at our Penryn Campus but will also require occasional support at the other campuses.
The IT Service Desk team is responsible for providing the first point of contact for all staff and students within Falmouth University, University of Exeter, The Students Union and FX Plus. This role ensures that all interactions with customers are logged, assessed and, where possible, resolved without escalating to another team. You will strive to resolve user issues utilising the knowledge provided by the other technical support teams within the directorate. The role holder will be able to identify emerging issues and escalate to the relevant area of the directorate and provide excellent customer support experience during all interactions.
This is a varied role and represents a great opportunity to join a close-knit team. The postholder will be committed to presenting themselves professionally to all colleagues and customers, while representing Falmouth Exeter Plus.
Reporting to the Service Desk Manager, the successful candidate will provide excellent customer services to staff and students of Falmouth University, University of Exeter, The Students Union and other partner organisations. You will have relevant experience in a customer relations environment, preferably as a 'front line' member of staff, good organisational skills and the ability to work without direct supervision. Alongside these key skills, we are looking for a positive, supportive and a flexible team player.
The ideal candidate would have some of the following:
* Experience working in a first line support role
* Experience supporting desktop environments for Windows and/or MacOS
* Knowledge of Microsoft Office 365 products and services
* Customer Service experience via telephone and face to face support
* Some experience supporting Audio Visual services Previous use of call management/ticketing systems ITIL Foundation V3 or V4
For full details of the skills/experience required, please see the job description above.
There are 2 roles available:
Role 1:
Permanent, full-time, 37.5 hours per week
Role 2:
Permanent, part-time, 22.5 hours per week
The roles are campus based and limited remote working is available where agreed with the line manager. Some out of hours work may be required around critical periods such as Welcome Weekend, Graduations.
If you are looking to have an informal discussion about the vacancy ahead of applying, please email
To apply we are looking to receive a CV and supporting statement via the Apply button above, outlining your relevant experience for this role. Please indicate at the top of your supporting statement if you would prefer the full-time or part-time position.
The closing date for this position is
Sunday 5 October 2025.
Falmouth Exeter Plus
manages and delivers services at Falmouth, Penryn and Truro Campuses on behalf of Falmouth University and the University of Exeter. Working closely with the Falmouth & Exeter Students' Union (The SU) and the wider, universities partnership we support Higher Education learning and living, ensuring that the interests of all campus users are at the heart of everything we do.
It is a fast moving environment where agility and a positive approach to change and enhancement are central to our progress. Our mission is 'to deliver world-class shared professional services to help our partners achieve their global ambitions'.
As an employer of choice we can offer the successful candidate for this role a range of
benefits,
including:
* Employer Pension Contribution up to 10%
* 26 days + 8 days bank holiday
* Life Assurance
* Subsidised Sports Centre Membership (Gym & Fitness Classes)
* Enhanced Maternity/Paternity Pay
* Salary Sacrifice Car Scheme (Tusker)
* Salary Sacrifice Cycle Scheme
* Salary Sacrifice Home & Tech Scheme
* Vivup Lifestyle Discounts
Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.
Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.