Three UK – Reading, England, United Kingdom
Posted 2 days ago. Be among the first 25 applicants.
Job Title
CVM Base Analyst – Contract Voice
Company Description
VodafoneThree – Building a network the UK can count on, connecting people, places and potential. We believe everyone deserves the same chance to stay connected and we’re building a future that works better for everyone.
We’re creating more than the UK’s best network, helping close the digital divide, empowering communities and driving meaningful progress.
We believe everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard and everyone feels safe to show up as themselves.
From day one you’ll be welcomed, valued and encouraged to bring your whole self to work.
Location & Working Arrangements
Reading, United Kingdom. Hybrid / Home based working. Full time 37.5 hours per week – Monday to Friday core hours 10.00am to 4.00pm.
Salary & Benefits
Excellent basic salary plus bonus and Three benefits. Up to 28 days off plus bank holidays, paid personal days, discounts, vouchers, pension plan and learning & development tools.
Key Responsibilities
* Strategic execution: Support the Senior CVM Campaign Manager in shaping and delivering Contract Voice initiatives, from planning through to execution.
* Cross‑team collaboration: Coordinate with Marketing, Online, Retail and Contact Centre teams to ensure smooth delivery of CVM programmes.
* Technical ownership: Manage complex elements of customer communications, including personalisation, automation and offer integration.
* Agile contribution: Play a key role in the Contract Voice CVM squad, actively participating in sprints and planning sessions.
* Commercial insight: Conduct campaign analysis to identify opportunities, assess funding needs and drive continuous improvement.
Qualifications
* CVM delivery expertise: Proven experience managing complex customer value programmes across multiple channels, with a focus on performance and KPIs.
* Technical communications: Skilled in delivering automated, personalised messaging and offers, with knowledge of Adobe Campaign as a plus.
* Stakeholder influence: Comfortable working cross‑functionally and influencing at all levels to drive alignment and delivery.
* Agile mindset: Experienced in agile delivery models and familiar with tools like Jira for workflow tracking.
* Commercial awareness: Able to conduct campaign analysis to identify opportunities, assess funding needs and optimise programme impact.
Inclusion & Equal Opportunities
We know everyone is unique and we are passionate about Inclusion for All. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description or you require a more flexible working pattern, we encourage you to apply. You may be the right candidate for this role or another; our recruitment team can help you see how your skills fit.
Background Checks & Regulations
We are regulated by the Financial Conduct Authority. All offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards.
Accessibility & Reasonable Adjustments
We offer reasonable adjustments throughout the interview process. If you require an accessibility request such as extended time, breaks, a sign language interpreter or assistive technology, please contact your recruiter or email jobs@three.co.uk for guidance.
About AI in Recruitment
We use AI in different parts of our business to boost innovation. While many candidates use AI to fine‑tune their CVs or prepare for interviews, we are looking for authenticity and can’t wait to get to know the real you.
#J-18808-Ljbffr