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Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.
We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is to make people happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
We’re looking for a passionate, enthusiastic and guest-focused Sales Advisor to join our stores team. You’ll engage with our guests to showcase our products in a warm and personable manner, ensuring that an amazing experience is delivered through excellent product and brand knowledge.
What You’ll be doing:
1. Welcoming our customers and providing excellent service during their visit.
2. Handling till and queue management, including processing transactions, refunds, and exchanges at the till, and responding to customer feedback.
3. Learning about our range of products, including how we sell, how we grow cocoa, manufacture our products, allergens, and our commitments to sustainability and ethics.
4. Running tasting sessions and demonstrations of products.
5. Supporting with deliveries and stock management, ensuring the delivery area is kept clear and tidy in line with health and safety guidelines, and maintaining the store and café areas' appearance.
6. If applicable, preparing hot and cold drinks, ice creams, and snacks according to guidelines, while adhering to allergens, quality, and health and safety standards.
You don’t need retail experience to work here; however, we ask that you commit to being a true brand ambassador and support the success of the store and your team.
Our gift to you for going the extra mile every day…
* £12.00 per hour (London stores - £13.00 per hour), Republic of Ireland - €14.50 per hour.
* Incentives based on performance.
* 50% unlimited staff discount for yourself and your friends and family.
* 70% discount off a stay in our Hotel in St Lucia.
* We support flexible working arrangements to help balance work and family/home life.
* An opportunity to work in an exciting, innovative, and expanding company.
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