Our client, a successful and well-established business in a niche business sector is seeking a *** Customer Services Administrator *** to join their team.
Main Duties - To work within the customer services team, providing excellent customer service to our client's customers, ensuring consistently high standards are met.
Key Tasks
* Process orders via electronic communication and telephone, ensuring they are entered or uploaded accurately onto SAP in a timely manner.
* To ensure that all subsequent order amendments, cancellations, or substitutions are handled promptly and efficiently.
* To ensure the correct pricing is applied, including checking that the minimum order value and carriage charges are appropriate.
* Checking order inputs against original orders and then confirming to customers.
* Responding to, and promptly acting upon all customer queries
* Handling any customer complaints and ensuring that all problems are resolved promptly and in a satisfactory manner for both customer and company.
* To carry out any other duties as may be required by the Company from time to time.
Skills and experience preferences
* A motivated and organised individual, with a ‘can-do’ approach to work
* A good understanding of computer systems particularly Microsoft Office packages.
* The ability to work using your own initiative and within a team environment
* Good attention to detail, as a high level of accuracy is essential with strong numeracy skills
* An excellent communicator, with a clear and confident telephone manner
* The ability to work under pressure, prioritise workload and work to deadlines
* Good problem solver
* Quick learner
* SAP knowledge would be an advantage.
* Full training will be given.
WORKING HOURS, HOLIDAY AND COMPANY BENEFITS
* Working hours 37.5 hours per week, 8:30am to 5pm M-F, 1-hr lunch (flexible on when the lunch break can be taken)
* Income cover protection
* BUPA Medical and Dental Insurance
* Life Insurance
* Contributory Pension up to 6% Employer / 8% Employee
* On-site parking
* Employee allotments
* On site dog kennels available
* Complimentary plants / new specimen plants offered to staff
* Kitchen facilities available