What you’ll be doing:
* Lead a team of managers to ensure every customer has a great experience in-store, from checkouts to the petrol station.
* Plan for upcoming key trading activities and events by working closely with the store leadership team.
* Take full accountability for the store in the absence of a store manager, role model high standards, and coach for efficiency.
* Manage operations at checkout areas (manned and self-scan), petrol stations (if applicable), and back-of-house services.
* Handle people management, including performance, capability, disciplinaries, scheduling, and payroll.
What makes a great Lead Customer Experience Manager:
* A passionate leader ambitious for customers and colleagues, fostering growth within their team.
* Experience managing managers in a fast-paced, customer-facing environment.
* Comfortable managing alone in the absence of senior management.
* Focused on delivering high performance, efficiency, and engagement.
* Confident with data analysis and improving KPIs or other performance indicators.
* Values inclusivity, building an inclusive team and environment.
* Capable of managing disciplinary and employee relations issues, up to dismissal.
Working for us has great rewards
Salary depends on experience, store size, complexity, and location. We offer benefits including:
* 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s, and on pay days at Argos.
* Annual bonus scheme based on performance.
* Free food and drinks in stores.
* Generous holiday, maternity, and paternity leave.
* Pension contributions matched at 4-7.5%.
* Sainsbury’s share scheme at discounted rates.
* Wellbeing support, including counseling and legal advice.
* Colleague networks and development opportunities.
* Cycle to Work scheme.
* Special offers on gym memberships, holidays, and more.
An inclusive place to work and shop:
We are committed to inclusion, offering support for families, carers, and development initiatives. We celebrate diversity and foster a culture of respect. Learn more about our commitment here.
Application adjustments: If you need reasonable adjustments during application or interview, please let us know.
Leading in our stores:
Our management teams are the driving force behind our business, leading with boldness, passion, and opportunity. They empower teams to excel daily, ensuring product availability, safety, and seamless operations, making shopping rewarding for customers and work fulfilling for colleagues. This is how we bring our purpose to life, one action at a time.
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