Social network you want to login/join with:
Sales Operations Administrator, Fakenham
col-narrow-left
Client:
Location:
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
627a9b97c09b
Job Views:
6
Posted:
19.08.2025
Expiry Date:
03.10.2025
col-wide
Job Description:
We currently have
an opportunity for a Sales Operations Administrator at our Crisp Malt, Great Ryburgh location.
The Sales Ops Administrator is responsible for processing and coordinating sales orders dispatching from CMUK sites, while delivering outstanding customer service internally and externally.
Key Duties and responsibilities
* Order Administration – taking orders and processing them onto our system (MFS) in a timely manner. Keep customers informed between placing their order and delivery.
* Contract Maintenance – liaising with sales representatives to ensure sales contract details are up to date and accurate as these have a knock-on effect in the order process.
* CRM Maintenance and Complaints Reporting – update customer records and log complaints in our CRM system (HubSpot) quickly and accurately.
* Invoicing & Credit notes – ensure documentation is sent out in a timely manner. Monitor overdue accounts and follow the “on-hold” procedure.
* Month-end Administration – customer statements and ensuring open orders are closed on time.
* Transport Coordination – liaise with Transport department to achieve customer’s requested delivery date with correct equipment.
* Customer Service – provide industry-leading customer service to all our customers. Answer calls quickly and respond effectively to any problems.
General Responsibilities:
* Demonstrate and support a commitment to Equal Opportunities, diversity, and customer care in accordance with established good practice and guidelines.
* Ensure personal performance and knowledge are continuously assessed for improvement.
* Maintain up-to-date knowledge of H&S directives and good practices. Report health and safety concerns to your line manager or Group Health and Safety Manager.
* Take responsibility for ensuring full training and awareness of all company policies and procedures.
* Promote the company and team’s work positively at all times.
Person Specification
Essential qualities and behaviours
* Passionate about our brand, purpose, and values.
* Self-motivated and driven to support a positive workplace culture.
* Enthusiastic, curious, and eager to learn.
* Proactive and confident in sharing innovative ideas.
* Resilient, adaptable to change, and able to work under time-critical deadlines.
Values
Ability to demonstrate, understand, and apply our workplace values.
* Take Pride
* Be Supportive
* Be Curious
* Trust and Be Trusted
* Pass it on Better
Qualifications, skills, and experience
* Sales Administrator experience
* Customer Service experience
* Call handling for orders or enquiries
* Good organisational skills
* Proactive and pride in work
#J-18808-Ljbffr