MKM operates throughout the UK with 127+ branches and a central support function based in Hull.
* Due to continuing expansion, additional IT Support Specialists are being sought to work as part of the IT Helpdesk and wider IT Team, to assist users with all manner of queries, requests and problems.
* This role is highly user facing and involves dealing with people from all areas and levels of the business. A high degree of customer focus and team working is required. Good interpersonal skills are essential.
* The ideal candidate will:
* Be experienced in supporting end users within a multi-site IT environment
* Be keen to assist, friendly, and customer focused
* Be great at understanding and resolving problems
* Have a knowledge and wider awareness of IT systems and processes
* General Duties
* Assist with all manner of IT issues, including desktop, application, telecoms, printing, networking and site communications, either in person, over the phone or by remote control
* Help troubleshoot and manage the resolution of issues with the assistance of third-party providers
* Coordinate the supply and installation of equipment
* Take ownership of, prioritise and keep users informed of issue progress
* Help to administer, maintain and monitor IT systems
* Assist with projects
1. Key Skills
2. Have excellent Microsoft Windows de...