Workshop Manager – Halfords – Bishop Auckland
Join Halfords as a Workshop Manager and be part of a dynamic team dedicated to delivering exceptional technical solutions and customer service. You will lead a talented team of technicians, drive innovation, and grow your career in a supportive and engaging environment.
Base Pay Range
* £33,000 - £37,000 per annum
* Average uncapped bonus of £7,100 per year (potential to earn more)
* 5 days a week
* Earn extra with our refer a friend scheme – T&C’s Apply
Benefits
* 5.6 weeks’ annual leave
* Up to 50% off garage bills in our Autocentres and 25% off most Halfords products in our retail stores
* Discounts on groceries, shopping, insurance, days out, restaurants and more
* Family & Friends Discount Events
* Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
* Financial planning support via Wagestream – access up to 30% of your salary in advance
* GP Access, 364 days a year, 24 hours a day
* Join the Share save scheme with a 20% discount on shares
* Health Cash Plan – access wellbeing services and claim back healthcare costs
* Pension Scheme & Life Assurance
Key Responsibilities
* Lead the Workshop team to deliver technical solutions promptly.
* Collaborate with the Front of House team to ensure seamless customer service.
* Allocate jobs based on technical requirements and customer demand.
* Conduct daily huddles to keep the team informed and motivated.
* Inspire and mentor the team to develop their technical skills.
* Act as an ambassador for Halfords Values, promoting a positive and inclusive culture.
Key Accountabilities
* Understand customer demand and manage the team to exceed expectations.
* Communicate clearly with customers about work options and implications.
* Maximise team performance against sales and customer service targets.
* Ensure compliance with Health & Safety and quality standards.
* Support team engagement and bring Halfords Values to life.
Skills and Experience
* Level 3 in Light Vehicle Maintenance or equivalent experience.
* Proven leadership and mentoring skills.
* Excellent communication and organisational abilities.
* Strong track record of meeting targets and building relationships.
* Experience with compliance standards and in-house systems.
* Valid driving licence.
Referrals increase your chances of interviewing at Halfords by 2x.
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