Site Manager - West Drayton Job purpose To be part of a Security Management Team providing operational management to a team of security supervisors, controllers and security officers Reporting to the Strategic Account Manager, and in conjunction with the Client Management team the role will drive the guard force team to deliver ‘best in class' performance standards at all levels Responsibilities Determine, foster and maintain key relationships with relevant internal and external stakeholders. Manage and guide a team of Team Leaders and promoting growth and knowledge Review training resources and update as necessary on the training matrix Maintain records and associated administration. Prepare and /or contribute to any necessary reports as deemed necessary by the Account Manager or other stakeholders. Liaise with Training and Operation support Coordinator to ensure induction training and continual training is achieved Develop, in conjunction with the ICTS and the client management team, communication initiatives within the cluster to improve health and safety, performance standards and compliance. Attend meetings, as appropriate to role. Other duties as required, to promote and improve the Operational standards and performance of the account, relevant to the role. Setting objectives for the site team - and measuring the results. Any other reasonable instruction/duty Knowledge skills & experience Able to influence and interact with people at all levels of the organisation. Excellent communication and presentation skills. Strong interpersonal skills and ability to inspire others. Self-disciplined, organised and highly capable of managing own work load and deadlines. Proactive, innovative and practical approach. Reliable, conscientious and cooperative. Positive mental attitude and team player An experienced security professional, you'll ensure the prevention and detection of stock loss and respond to emergencies including fire evacuation, conflict management and physical intervention. You will also use your strong IT skills to maintain and organise systems and records including rotas, monthly reports, budgets and payroll. With excellent communication and interpersonal skills, you'll work closely with client representatives, customers and colleagues to investigate, understand and resolve problems. You will also support your supervisors by carrying out ‘hands-on' operational activities if required, including disciplinary and grievance meetings, mentoring and performance management. Standard hours are 50 hours per week, Monday - Friday. However, the data centre operates 24/7 and you will need to be flexible to manage and support your team as required. Experience as a security manager or security supervisor is essential, and to succeed in this role you will also need: Strong operational and client management skills Clear and confident communication skills The ability to remain calm, organised and professional under pressure Commercial focus and willingness to make decisions Excellent computer literacy and administration skills An SIA Door Supervision (DS) or Security Guarding (SG) license and CCTV license Five years' checkable history, right to work and references To pass a criminal records check (CRC) to the required standards Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same. .