Senior Operations Manager
We’re hiring a Senior Operations Manager. This leadership role is all about ensuring Fulfillment Center (FC) delivery is smooth and efficient. You’ll be reporting to the General Manager/Site Leader, as you keep an eye on several critical areas of Fulfillment & Operations.
Across our growing presence, Fulfillment Centers sit within our wider Fulfillment & Operations network: they’re the backbone of our global business, driving our innovative culture and growth. These environments are both highly stimulating and rewarding: you’ll step into your Fulfillment Center by leading a team of Operations and Area Managers.
We’ll expect you to proactively collaborate with the Operations and Area Managers you’ll be directing. They’ll require coaching and mentoring from you, to ensure that they, and the teams they manage, are able to meet performance objectives.
How you’ll succeed
The name of your game is to help tackle complex problems that affect Amazon’s Operations and Customer Service. The teams you manage are always working to resolve just about any problem that arises during the customer journey. They’ll need your input to aid them in thinking ‘outside of the box’.
Key responsibilities
* Continuously improve the efficiency of operations and delivery processes
* Instill a culture of customer obsession, aiming for excellent customer service
* Maintain high standards of operations Health & Safety
* Inspire and reward an atmosphere of best practice sharing among employees
More day-to-day responsibilities
* Proactive, constructive engagement with Delivery Service Providers
* You’ll need to monitor the delivery metrics and performance of around 800 Associates
* You’ll oversee plans for employees, schedules, quality initiatives, process change initiatives, in order to help FCs achieve year‑on‑year improvements
* You’ll manage a large team (typically 800): this workforce will consist of both permanent and temporary employees
* Via our People Agenda, you’ll create, build up, lead and inspire your workforce to deliver improved performance levels. Part of this will include paying attention to:
* The safety of our team members
* Employee engagement
* Performance leadership
* Talent & succession management
* Training & development
Key job responsibilities
* Continuously improve the performance of operations
* Instil a culture of customer obsession, standard operations and continuous improvement, aiming for excellent customer service
* Maintain high standards of operations Health & Safety
* Inspire and reward an atmosphere of best practice sharing among employees
More day-to-day responsibilities
* You’ll need to monitor the performance of a team of around 1,000 employees
* You’ll oversee plans for employees, schedules, quality initiatives, process change initiatives, in order to help FCs achieve year‑on‑year improvements
* Manage a large team of both permanent and fixed term contract employees
* Via our People Agenda, you’ll create, build up, lead and inspire your workforce to deliver improved performance levels. Part of this will include paying attention to:
* The safety of our team members
* Employee engagement
* Performance leadership
* Talent & succession management
* Training & development
A day in the life
* Review performance of your operation across a balanced scorecard of metrics
* Participate in the site daily review of operations
* Coach your direct reports
* Participate in other site meetings
* Coach your team to solve problems, improve the operation and make Amazon the best place to learn, work and grow
* Talk to Associates to maximize their experience
* The days will be varied, with no two days the same
About the team
BRS2 launched at the end of 2021 as a large, state of the art Amazon Robotics building at Swindon in the south of England. The leadership team prides itself on its sense of teamwork and inclusivity. Last year, BRS2 processed more volume than any of Amazon robotics fulfilment centre in the European region.
* Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field
* Experience in Engineering, Operations, Business Administration, or a related field
Equal Employment Opportunity
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice https://www.amazon.jobs/en/privacy_page to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
#J-18808-Ljbffr