About the Role We are seeking an experienced and solution-focused Operations Supervisor ( Backshift) to support the smooth and effective running of our Express Services operation. Working closely with internal teams, the Operations Supervisor will play a key role in ensuring operational continuity, successful completion of collections & deliveries, customer service delivery, and inter-shift coordination. This role is integral to maintaining operational performance standards, supporting compliance, and ensuring goods flow efficiently through the network. Key Responsibilities In this role, you will: Assist with arranging collections & deliveries Provide a strong level of customer service via telephone and email Coordinate with other departments to ensure continuity and information flow Use internal systems & TMS ( Transport management system ) Produce reports and operational updates as required Support operational process improvements and service delivery Work with transport compliance team to ensure all vehicles are kept compliant Promote a safe working environment and compliance with procedures Work with partners / agencies to cover driver holiday & sickness Nightly driver de-brief Completion and distribution of nightly handover Who You’ll Work With You will collaborate closely with: Warehouse teams Drivers Customers, suppliers and subcontractors Dayshift Operations teams Your role will support service continuity and reduce disruption to customers through effective communication and handover processes. What We’re Looking For We are looking for someone with: A strong understanding of transport or logistics operations Experience working within a transport environment Excellent prioritization and problem-solving abilities Excellent geographical knowledge Effective communication and relationship-building skills IT proficiency (Microsoft Office / TMS systems advantage) A solution-focused and organised mindset Success in the Role Looks Like Smooth operational handovers between shifts Accurate freight counts and reporting Successful completion of collections & deliveries Minimal disruption to customer service Positive working relationships and collaboration across teams Why Join Us This is an opportunity to play a key part in a fast-paced logistics environment, influencing process improvements and helping deliver time-critical services for our customers. Previous supervisor experience is beneficial, but not essential for the right candidate. Salary negotiable. Closing date: Monday 2nd March 2026