Overview
Client Response Team Operator - Night Shift, Linaker, Merseyside, England, United Kingdom
About The Role
As a Client Response Team Operator on our night shift, you will be responsible for being the first point of contact for reactive and proactive repair requirements for an array of differing clients spread across the UK.
What You Will Be Responsible For
* Act as the first point of contact for the client to discuss maintenance issues within their property.
* Using the inhouse system you will schedule and liaise with the appropriate engineer/contractor to ensure completion of all reported issues efficiently.
* Run Daily reports on CAFM system.
* When scheduling works you will be contractually aware of certain KPIs, SLAs etc. Linaker needs to adhere to.
* Build strong internal and external relationships.
* Follow up with customers to identify areas for improvement.
* Protect the company’s reputation by ensuring the company is always portrayed in a good light and carry out any other reasonable duties deemed necessary to ensure the business can fulfil its moral and legal duties and obligations.
What We Are Looking For
* Good basic written and numerical skills and comfortable working with Microsoft Office.
* Exceptional customer interaction skills, quick thinking and an enthusiastic person who is a confident communicator.
* Ideally experience of working in a fast-paced helpdesk.
* A bonus would be if you have experience working for a service provider with an understanding of SLAs, KPIs, compliance, quote turnaround etc. (not a dealbreaker if you don’t).
* Previous experience of working to deadlines and multitask.
* A background/understanding of general engineering practices (a nice to have but not essential).
* A natural problem solver, who thrives under pressure. Can stay cool and calm in the face of adversity and can demonstrate empathy when overcoming challenges.
* Strong relationship management skills internal and external.
Core Hours
12 hour shifts: 19:00 – 07:00 night shift. 4 days on / 4 days off to include weekends & bank holidays.
The Package
* A competitive starting salary with annual pay reviews.
* Plenty of opportunity for progression.
* Modern, comfortable offices with an endless supply of tea & coffee.
* Free parking but also accessible via public transport.
* Full training by a welcoming, supportive team.
* Various team socials with annual Linaker Fest summer conference.
* Health care, life insurance and medical insurance available after a qualifying period.
Note: This description reflects the responsibilities and qualifications relevant to the Client Response Team Operator - Night Shift role as advertised.
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