Operations manager

🏢 About HUSH HUSH LIMITED


HUSH HUSH LIMITED is a hospitality and property management company operating across Coventry and Birmingham.

We specialise in managing:

•Serviced accommodation

•Hotels

•Holiday lets


We are committed to delivering high-quality guest experiences and well-coordinated operational support across all our properties.


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📍 Job Title: Accommodation & Operations Manager


Location: Based in Coventry (covering Coventry & Birmingham)

Job Type: Full-time | Hybrid (on-site + remote flexibility)

Visa Sponsorship: Available for the right candidate


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🧭 Role Summary


We are seeking a motivated and experienced Accommodation & Operations Manager to lead the daily operations of our serviced properties.


This is a hands-on leadership role responsible for:

•Overseeing all staff rotas, including housekeeping, kitchen, guest services, and drivers

•Managing bookings and check-ins/outs

•Ensuring properties are guest-ready and operations run smoothly

•Using IT systems for communication, scheduling, and performance tracking


You will lead and coordinate a team including:

•Housekeeping staff

•Kitchen assistants and cooks

•Drivers

•Guest service team members


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🔧 Key Responsibilities

•Lead operations across hotels, serviced apartments, and holiday lets

•Create and manage staff rotas across all departments

•Supervise teams and ensure high standards of service delivery

•Coordinate guest bookings, arrivals, departures, and resolve guest issues

•Use booking systems and IT tools to manage operations and internal communications

•Monitor property condition and organise any maintenance or follow-ups

•Ensure compliance with safety, legal, and hospitality standards

•Train and support staff, promote teamwork and service quality

•Continuously look for ways to improve workflow and guest satisfaction


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✅ Requirements

•Experience in serviced accommodation, hotel, or hospitality operations

•Strong team leadership and rota management skills across departments

•Comfortable using IT platforms for scheduling, bookings, and reporting

•Excellent communication, organisation, and problem-solving abilities

•Able to manage multiple properties and staff across different locations

•Formal qualification in Business Management or Hospitality preferred

•Driving licence preferred


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💼 What We Offer

•Competitive salary (based on experience)

•Flexible hybrid working arrangement

•Opportunity to lead a growing multi-site operation

•Supportive management structure

•Visa sponsorship available for the right candidate