Job Description
Your new company
.This organisation is a large, diverse, and forward‑thinking education provider committed to delivering high-quality learning experiences across a wide range of academic disciplines. With a strong focus on student success, professional integrity, and continuous improvement, the institution values collaborative working and excellent service delivery. The environment is dynamic and fast‑paced, offering opportunities to contribute to meaningful initiatives that support both staff and students throughout the full academic journey.
Your new role
The Programme Administration Team Leader is responsible for managing a team of school-aligned programme administrators to ensure the efficient delivery of administrative services across undergraduate, postgraduate, apprenticeship, and continuing professional development (CPD) programmes.
The postholder will oversee daily operations, uphold institutional policies, and work closely with academic and professional services colleagues to support an excellent student experience.
What you'll need to succeed
Team Leadership & Coordination
Lead, manage, and coordinate the work of programme administrators aligned to one or more academic Schools.
Provide day-to-day supervision, coaching, and support to team members, fostering a positive and collaborative working environment.
Manage the allocation of tasks and workloads across the team, ensuring responsibilities are distributed appropriately and deadlines are met.
Operational Delivery
Ensure core administrative activities-including enrolment, module registration, assessment administration, and progression processing-are delivered accurately, consistently, and on schedule.
Maintain up‑to‑date knowledge of programme structures, institutional procedures, and administrative systems to support effective service delivery.
Stakeholder Engagement
Serve as the primary operational point of contact for academic staff, supporting programme delivery through strong working relationships.
Provide high-quality support to students and staff, resolving queries promptly and professionally.
Quality Assurance & Compliance
Monitor service quality, ensuring all activities comply with institutional regulations, policies, and service standards.
Escalate complex issues or risks to senior colleagues, including the Student & Programme Administration Manager, as appropriate.
Continuous Improvement
Contribute to the ongoing development and enhancement of administrative processes, identifying opportunities for improved efficiency, accuracy, and service quality.
Support the training and development of team members to ensure consistent and high‑quality delivery.
Institutional Support
Participate in wider organisational events and activities such as enrolment periods, open days, clearing, and graduation.
What you'll get in return
This job is starting as soon as possible and is a 3 month contract with potential to extend. You will be paid on a weekly basis at a minium rate of £19 per hour. This is a hybrid role offering 2 days a week from home and 3 days in office based in Birmingham City Centre.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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