Job Title
Hospitality and Training Supervisor
Role overview
The Suite 121 Supervisor plays an integral role within our post-16 provisions in supporting both employees and young people.
Responsible for developing and maintaining Suite 121.
The overall focus will be on fostering a productive and harmonious work environment.
This role requires strong interpersonal and communication skills.
This role is accountable for
* Ensuring own behaviour and practice always acts as a positive role model to all staff and young people
* Staying attuned to organisational and operational changes across TMS Post-16 provisions.
* Participating in discussions that are focused on continuous improvements to TMS.
* Ensuring provisions and resources are available and kept up to date.
* The cleanliness and organisation of Suite 121.
Team Management and Leadership
* Collaborate with management to address performance-related issues and develop appropriate action plans to improve practice.
* Work as part of a team to provide a programme of intervention to resolve issues and propose solutions.
* Provide day-to-day support to both Suite 121, post-16 staff and young people.
* 1-2-1 supervisions and appraisal meetings for Suite 121 staff.
* Review and identify existing and any new training required to ensure all Mentoring staff meet industry competency and professional requirements.
* Manage any staff personal/performance issues or concerns.
* Assessing and planning resources.
Young People
* Actively involved in reviewing the needs of young people in communication with senior management and post-16 department managers.
* Act as Deputy Safeguarding for Suite 121; reporting directly to TMS DSL.
* Undertake meetings when required.
* Manage Risk Assessment and Behaviour Management plans.
* Support with due diligence.
Catering & Hospitality Training
* Lead the day‑to‑day practical training of young people (16–24) in catering and hospitality environments, using real service scenarios.
* Design and deliver hands‑on learning experiences that build core skills such as food preparation, hygiene, customer service, and teamwork.
* Act as a workplace mentor and coach, supporting young people to develop confidence, independence, and employability skills.
* Supervise young people during live catering operations, ensuring safe, professional, and high‑quality service delivery.
* Adapt training approaches to meet individual learning needs, abilities, and behavioural support plans.
* Provide informal assessment and feedback, tracking progress against agreed personal and vocational goals.
* Embed industry standards and expectations (timekeeping, presentation, communication) into daily activities.
* Work collaboratively with post‑16 staff to align training outcomes with wider development plans.
* Support young people in reflecting on their experiences to build real‑world understanding of the hospitality sector.
* Ensure all training activities comply with food safety, safeguarding, and health & safety requirements.
Planning and Communication
* Manage, plan and schedule the weekly schedule and communicate relevant information to senior management / department managers.
* Responsible for the maintenance of own workload.
* Undertake administration necessary for effective job performance and maintain accurate records.
* Ensure that both computer and manual records are maintained in a timely and accurate manner.
* Work in co‑ordination with the Head of Operations in providing contingency cover when necessary and in line with the needs of the business.
Operational Risk
* Perform within the Company’s Health and Safety policy.
* Take responsibility for own Health and Safety and those of colleagues.
* Oversee unit risk assessments and implement any required mitigation.
* Oversee incident reports, reporting to appropriate party and implementing mitigation.
Office Maintenance
* Oversee ensuring that Suite 121 is appropriately stocked, clean and fit for purpose.
* Undertake such other duties as might be reasonably required and which are consistent with the general level of responsibility of the post.
Application
If you are interested in this role: please contact ian@tayloredmentoring.co.uk.
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